Yes there are three clearly labeled water points on site where you can keep your refillables topped up with drinking water.

Please visit our Arrival & Security Information page for info.

As a festival Folk by the Oak is unique in that we actively encourage you to bring food and drink (including alcohol) into the festival arena, to make a picnic area and base for your group on site and eat your picnic at any time throughout the afternoon and evening.

There will be also be a delicious selection of fresh hot and cold festival food outlets, a real ale bar, teas and coffees and a fully licensed bar.

When you book via our website your tickets are sent by email straight away. If you don’t see them be sure to check in your junk / spam folder.

To receive the ticket email again please go to our ticket re-send facility and enter the email address you used when you booked your tickets.

If you have booked via one of our official third-party ticket outlets such as SeeTickets or Gigantic please contact them directly with any queries relating to your ticket booking.

Gates open to the festival site at 12.00 noon. The car park will open approximately 10.30am. Arrival and Security information will be sent to bookers ahead of the event, and will also be available here

The first act is at 12.20pm. A full schedule of set times will be made available at our Festival Info page

The festival finishes at approximately 10.30pm

If you book directly with Folk by the Oak secure barcoded e-tickets are delivered immediately to your e-mail for printing at home / downloading / saving to your digital wallet.

If you have booked via one of our official third-party ticket outlets such as SeeTickets or Gigantic please contact them directly with any queries relating to your ticket booking.

Yes, as long as you are able to fully download and save the ticket PDF to the device, or add to your digital wallet in advance we can scan from a mobile device. Please ensure that you have downloaded before you arrive on site as we cannot guarantee enough coverage to do so once you arrive.

Please see our Accessibility Information page for further details

Yes! The compact, leafy site and welcoming, laid back atmosphere is perfect for families. You can bring a picnic and make yourselves at home and as well as the music there’s a whole host of fun and activities to join in with if you wish. As a guideline, we would advise a ratio of one supervising adult to three children under 16, and children must be supervised by an adult at all times.

Families with young children / vulnerable members are encouraged to collect Family Lost and Found wristbands from the Box Office / Info point at the main entrance to the arena on arrival  – in the event that a child or vulnerable person is lost, these assist us in reuniting you quickly and safely.

Yes you can bring a gazebo (max size 3m x 3m) and there is no charge. Gazebos can only be set up at the back of the auditorium and space is strictly limited. Spaces are allocated on a first come first served basis at the discretion of the stewards, and you may be positioned behind other gazebos. It is not permitted to fit the sides to your gazebo, and please note that the gazebo zone is outside of the best sound area.
We also have a limited number of pre-erected gazebo canopies for hire – see our Buy Tickets page for details.

We would recommend the Programmes and T-Shirts stall which is located at the rear of the festival arena next to the main ticket entrance / Info Point and is clearly signed.

Yes, the Info Point is located at the main Box Office at the rear of the site. Please see staff there if you have any issues or queries on the day.

All vehicles dropping off or picking up should follow taxi signage to the designated taxi drop-off / pick-up route. All taxi journeys must be booked in advance, allowing around 15 minutes for you to return to the taxi pick-up point at the end (festival is due to finish at approx. 10.30pm). We advise you to keep a record of the driver’s phone number with you. Please click here for detailed taxi instructions. These instructions should be followed by anyone who is dropping off or picking up (not just registered taxis.)

No, unfortunately due to fire and safety regulations we do not allow any naked flames onsite.

Please note that entry to the House and Gardens is not included in your Folk by the Oak ticket and that Hatfield House and Gardens is not always open on the festival weekend.

We advise you to check the Hatfied House website for the latest visitor information before your trip.

No dogs except assistance dogs are allowed on site. Assistance dogs are permitted at the festival, but please be aware that there will be a firework display at the end of the night that may not be suitable for them. They are the only dogs that are permitted, so please make sure that they are easily identifiable. Please bring your own waste disposal bags.

Before you light up or vape at the festival please consider that people around you may not be smokers themselves and may be enjoying their picnics, often in family groups. We would strongly encourage you to make your way out of the demarcated auditorium, away from where people are seated, before lighting up or vaping. You must dispose of cigarette ends responsibly. Smoking and vaping is not permitted within marquee structures such as the Acorn Stage, Craft Tent, and other marquees.

Tickets purchased from Folk by the Oak are non-refundable but we do not cross-check names at the gate so you are welcome to gift or sell your ticket/s to someone who can attend. We recommend using our official resale partner Twickets

If you purchased refund protection with SeeTickets please enquire with them directly about claiming a refund. 

Yes you can return to your car as frequently as you wish. You will be given a pass when you leave the auditorium to enable re-entry.

You are welcome to bring your own picnics and drinks etc. Bring refillable water bottles to refill at the water points. Please bring your own seats.
We recommend bringing appropriate clothing for the weather, and warm clothes even in good weather, as it is noticeably cooler after dark. Please also note that there are no cash points on site, and not all traders are able to take card payments. The nearest cash point is a 10 minute walk away at Hatfield Railway Station.
The festival area and car parks are well lit, but it can be useful to bring a torch to help pack up your things and find your car.
The following are not permitted on site: drones, balloons / helium balloons, flame torches, sky lanterns, BBQs, stoves, any naked flames, sound recording equipment. Dogs are NOT permitted (with the exception of assistance dogs). Please do not leave your dog/s in your car.
There is limited cover on site so please bring everything you need in terms of coats, sunhats, sunscreen etc.

At Hatfield, there are some hugely imposing oak, hornbeam and beech pollards to be found. The Estate takes great pride in this natural heritage and has a policy of encouraging natural regeneration from these trees and creating new pollards for future generations to appreciate. The field on which Folk by the Oak is held is known as The Queen Elizabeth Oak Field, and holds particular historical significance. It is said that it was here in 1558, while sitting under an oak tree, that Elizabeth I learned that she had become Queen following the death of her half-sister, Mary. The original ancient tree is gone, but a new one is planted in its place, located at the top corner of the festival site.