Hatfield House, Herts, Sunday 17 July 2022

Your Questions Answered

Q Will Covid-19 safety measures be in place?

Should restrictions still be in place we will implement our tried and tested Covid-19 safety measures

Please visit our Covid-19 webpage for more details. 

Q Is there free water available on site?

A Yes there are two water points on site where you can keep your refillables topped up with drinking water. We would encourage you to make use of the sanitising stations before and after visiting the water points. 

Q What info do I need before I arrive?

A Please visit our Arrival and Security page for info 

Q I carried my 2020 booking over to the 2021 festival. Do I need new tickets?

A. Firstly, thanks for keeping your 2020 booking in place!
Yes, you do need new tickets - the 2020 tickets will not gain entry at the 2021 event. All active 2020 bookings were transferred to the 2021 event and new tickets were sent out by email back in the autumn, but if you didn't see that arrive then it's possible that they were filtered into a spam / junk folder. To receive them again please go to our ticket re-send facility and enter the email address you used when you booked your tickets.

Q What time does the festival start and when does the car park open?

A. Gates open to the festival site at 12.00 noon. The car park will open approximately an hour before. Arrival and Security information will be sent to bookers ahead of the event, and made available here

Q What time will the first acts come on?

A. The first act is at 12.30pm. You can find detailed set times here 

Q What time does the festival finish?

A. The festival finishes at approximately 10.30pm

 

Q What time are the performances?

A. See our Festival Info for details of the day’s schedule.

 

Q How and when will my tickets be delivered?

A. Secure barcoded e-tickets are delivered immediately to your e-mail for printing at home. 

Q Can I show my ticket on my smart phone / tablet rather than printing it out?

A. Yes, as long as you are able to fully download and save the ticket PDF to the device, and open it on the screen, the scanners will be able to verify it. Please ensure that you have downloaded the document before you arrive on site as we cannot guarantee enough coverage to do so once you arrive.

Q What are the facilities for disabled festival-goers?

A. Please see our Disabled Access Information page for further details 

Q Is the festival suitable for children?

A. Yes! The compact, leafy site and welcoming, laid back atmosphere is perfect for families. You can bring a picnic and make yourselves at home and as well as the music there’s a whole host of fun and activities to join in with if you wish. See our Families page for more details. As a guideline, we would advise a ratio of one supervising adult to three children under 16, and children must be supervised by an adult at all times. Blank wristbands are available at the Box Office, Info point, Concert Shop, and Programmes & T-Shirts stall – please feel free to take one, write your mobile phone number on it (no names) and secure it to your child’s wrist. In the event that your child is lost, this assists us in reuniting you.

Q Can I bring a gazebo?

A. Yes you can bring a gazebo. However gazebos can only be set up at the back of the auditorium and there is limited space. Space is allocated on a first come first served basis at the discretion of the stewards. Please note that the gazebo zone is outside of the best sound area. 

Q Is there a good meeting point onsite?

A. We would recommend the Programmes and T-Shirts stall which is located at the rear of the festival arena and is clearly signed.

Q Is there an Info Point / Enquiries desk on site?

A. Yes, the Info Point is located at the main Box Office at the rear of the site. Please see staff there if you have any issues or queries on the day. 

Q Can I come by taxi, or get someone to drop me off?

A. All vehicles dropping off or picking up should follow taxi signage to the designated taxi drop-off / pick-up route. All taxi journeys must be booked in advance, allowing around 15 minutes for you to return to the taxi pick-up point at the end. We advise you to keep a record of the driver's phone number with you. For further information please see the detailed taxi instructions. These instructions should be followed by anyone who is dropping off or picking up (not just registered taxis.)

Q Can I bring food and drink, and are there any refreshments provided on site?

A. As a festival Folk by the Oak is unique in that we actively encourage you to bring food and drink (including alcohol) into the festival arena, to make a picnic area and base for your group on site and eat your picnic at any time throughout the afternoon and evening.

There will be also be a delicious selection of fresh hot and cold festival food outlets, a real ale bar, teas and coffees and a fully licensed bar.

Q Can I bring my own BBQ or camping stove?

A. No, unfortunately due to fire and safety regulations we do not allow any naked flames onsite.

Q Are the house and grounds open to visitors during the day?

A. Yes, but please note that there are separate entry charges and ensure that you check www.hatfield-house.co.uk before you plan your trip. We would recommend parking your car in the house car parks then moving it to the specific festival car parks for the festival itself. 

Q Are Dogs allowed on site?

A. No dogs except assistance dogs are allowed on site. Assistance dogs are permitted at the festival, but please be aware that there will be a firework display at the end of the night that may be disturbing to them. They are the only dogs that are permitted, so please make sure that they are easily identifiable. 

Q Can I smoke or vape?

Before you light up or vape at the festival please consider that people around you may not be smokers themselves and may be enjoying their picnics, often in family groups. We would strongly encourage you to make your way out of the demarcated auditorium, away from where people are seated, before lighting up or vaping. You must dispose of cigarette ends responsibly. Smoking and vaping is not permitted within marquee structures such as the Acorn Stage, Craft Tent, and other marquees. 

Q. Can I go back and forth to the car park throughout the day?

A. Yes. You will be given a pass when you leave the auditorium to enable you to get back in.

Q. What would you recommend bringing, and are there any prohibited items?

A. Please bring your own seats.
We recommend bringing appropriate clothing for the weather, and warm clothes even in good weather, as it is noticeably cooler after dark. Please also note that there are no cash points on site, and not all traders are able to take card payments. The nearest cash point is a 10 minute walk away at Hatfield Railway Station. 
The festival area and car parks are well lit, but it can be useful to bring a torch to help pack up your things and find your car. You are welcome to bring your own picnics, alcohol, glasses, cutlery etc.
The following are not permitted on site: drones, balloons / helium balloons, flame torches, sky lanterns, BBQs, stoves, any naked flames, sound recording equipment. Dogs are NOT permitted (with the exception of assistance dogs). Please do not leave your dog/s in your car.
Knives permitted on site will be limited to domestic knives 5 inches or under and folding knifes with a 3 inch blade or under. Please note there are no cash points on site, and many vendors are not able to take cards. 
Please bring your own hand sanitiser if you have some, and face coverings for all the adults in your party. 

There is no shade on site so please bring everything you need in terms of sunhats, sunscreen etc

Q And finally, which one is THE Oak?!

A. At Hatfield, there are some hugely imposing oak, hornbeam and beech pollards to be found. The Estate takes great pride in this natural heritage and has a policy of encouraging natural regeneration from these trees and creating new pollards for future generations to appreciate. The field on which Folk by the Oak is held is known as The Queen Elizabeth Oak Field, and holds particular historical significance. It is said that it was here in 1558, while sitting under an oak tree, that Elizabeth I learned that she had become Queen following the death of her half-sister, Mary. The original ancient tree is gone, but a new one is planted in its place, located at the top corner of the festival site.