Hatfield House, Herts, Sunday 17 July 2022


Safety Measures - Visitor Guidelines

Thank you for your cooperation in helping us to ensure that we are able to stage a safe and enjoyable festival in summer 2021!

Last Reviewed: 11 May 2021


We are encouraged by the 10 May announcement that the roadmap is on track and the government hopes to be able to remove all legal limits on social contact from 21 June. However, we continue to remain vigilant to all updates to government guidelines, and will alter our plans accordingly.

We are ready with a set of guidelines (below) which we will implement where appropriate.   

Please note that this is a live page and any intended changes will be outlined here as they happen, and guidelines may be given on the day. In some cases, where it is deemed safe to do so, it may be possible to remove some of these measures, or more may be added.

All ticket purchasers will receive an updated version of these arrangements via email prior to the event, which we will encourage them to share with members of their party. If you are not the person who booked your ticket you may wish to revisit this page for updates.


- The festival capacity will be reduced and arena sizes increased in order to ensure that everyone may sit in the arena at a safe distance. This may mean that some visitors will sit further away from the stage than normal. We'll be increasing the size of our big screen to make sure everyone gets a good view of the action on stage. 

- As with the situation in 2020, should Covid-19 restrictions force the cancellation of the festival ahead of the performance then all ticket-holders will be offered the option of a refund.  


- Do not attend the festival if you have experienced any Covid-19 symptoms in the preceding 10 days, have been diagnosed with Covid-19 in the preceding 10 days, or have had contact with a known or suspected Covid-19 case.

- The following are considered to be Covid-19 symptoms:

A high temperature
A new, continuous cough
A loss of, or change to, your sense of smell or taste

- The name and phone number of the lead booker may be made available to NHS Covid-19 Test and Trace where this is requested of us. Find out more about this service here

- Visitors should be prepared to remove any face covering for the purposes of identification by police or staff.

- All on-site staff, both in front of and behind the stage, will also be following these measures.

- If you are bringing children we ask that you take full responsibility for ensuring that they also adhere to these guidelines. 

- Regrettably, failure to comply with any of the below may result in refusal of admission.

At the Festival

- Customer-facing staff will be wearing face coverings and regularly using hand sanitiser.

- Please wear your face covering any time that you are not in your seat ie. on arrival, and when walking to the stalls or toilets.

- If you've been before, the layout may look a little different to what you're used to! This is so that we can space everything out. Please refer to your site map in your programme or ask a steward for assistance if you are stuck.

- While queueing to enter please maintain a social distance from your fellow attendees. This will make the queues look longer! But please be assured that we will be moving people through the gates as swiftly as possible. Moving closer to the people in front of you will not make your entry time any quicker.

- There will be stewards actively managing the queues to the entrance gates. To maintain a safe queue density, you may be asked to remain in / by your car for a short time until being invited to join the queue. Please follow steward directions on the day.

- Hand sanitising stations will be provided throughout the site; please make regular use of these. Please bring your own sanitiser if you have some, and face coverings for adult members of your party.

- Before you get to the gates, ensure that each member of the party has a ticket ready to present to the stewards at the entrance. This will greatly increase efficiency and reduce crowd density at the check points.

- The Main Stage arena will be demarcated to indicate viewing areas where you can set up your seats at a safe distance from each other. Stewards will be in place to assist with this, and further details sent in advance of the festival.

- Unfortunately this does mean that you won't be able to sit wherever you like, as in previous years. We will fill the arena from the front as people arrive and you will be assigned the next available space.

- Capacity for gazebos will also be reduced in order that positioning can be spread out.

- We ask that you remain in your seating area as much as possible. Please only leave your seating area if you need to use the toilet facilities, are taking part in an activity, or making a purchase from one of the stalls.

- In order to make your day more comfortable and reduce crowd movement on site our proposed alterations to the festival may also include plans to put all acts on the Main Stage rather than alternate between the Main Stage and Acorn Stage. Breaks between sets would be reduced, with as many Acorn artists as possible appearing on our Main Stage instead.

- Please ensure that you continue to adhere to social distancing when queueing for the toilets and stalls, and when moving to and from your seating area. Please observe any one-way systems that may be in place. Toilets will be spaced out in order to avoid crowding. 

- Groups - You will still be able to take advantage of our discount for group bookings of 10 or more. We advise your group to enter the arena at the same time in order that you will be seated together. When you are assigned your seating area we will request that you sit in adjacent groups of 6 (or two households) at a time, which will be spaced at 2 metre intervals. 

- Craft / Vintage tents - We will still be hosting our wonderful craft and vintage areas, with a few adjustments. We will ask that you wear a mask inside the marquees, and observe the one way system as you browse

- Family / Workshop Activities - Our interactive activities will be held outside and will be individually risk assessed. Please follow the safety and social distancing guidance from the activity leaders on the day.

- At the end of the festival, the exit from the auditorium will be carefully marshalled. Stewards will direct one row at a time to return to their cars. Please remain seated until your row is called.  

Thank you - we're incredibly grateful to you for joining us in these efforts to ensure that everyone involved can enjoy the event whilst also remaining safe!