Please help us to make Folk by the Oak as safe as possible for all our audience, staff and volunteers.

Please wear a mask when you arrive, when moving around the seating areas, vintage or craft tent, and when part of a queue (unless you are under 11 years old or exempt.)

Please use hand sanitiser before and after using the facilities or visiting the stalls.

Please keep a safe distance from attendees outside of your group.

To ensure everyone's comfort and safety please read our Covid-19 Safety Measures & Visitor Guidelines page carefully before attending the festival. This includes guidelines on the circumstances under which you should not attend.

In line with the government’s Test and Trace guidelines, all festival attendees over 16 are required to provide their name and contact details.

If you have not already done so, please submit the names and phone numbers of everyone in your party at our Test and Trace webpage.

Alternatively, Test and Trace QR codes will be available on site for you to scan on arrival.

Where possible your party should arrive together or meet in the car park before entering. This will help us to seat you more quickly. If this is not possible please ensure that the first people to arrive inform the steward of the number in the party, and they will allocate enough space for the others to join you later.

The festival is clearly signposted from all major routes into Hatfield, Hertfordshire with temporary yellow event signage.

• Traffic from the A1(M) should come off at Junction 4 and follow yellow event signage through the Hill End Gate (AL9 5PG) via the A414 dual carriageway

• Traffic from A414 dual carriageway will be directed through the Hill End Gate (AL9 5PG)

• Local traffic coming from Welwyn Garden City on the A1000 towards Hatfield will also be directed to the A414 dual carriageway through the Hill End Gate (AL9 5PG)

• Traffic coming up from Potters Bar through Hatfield will be directed through Georges Gate (AL9 5HX)

• Upon parking, please make a note of your row number and the direction of the exit.

• Pedestrians may enter through the Station Lodge entrance (opposite Hatfield train station)

• Arriving by train: Please be sure to check your routes for up to date advice before travelling. Enter through Station Lodge opposite the train station.

• Please advise Taxis and Private Cars making a drop-off or pick up to follow the Taxi signage. All vehicles dropping off or picking up should follow taxi signage to the designated taxi drop-off / pick-up route. All taxi journeys must be booked in advance, allowing around 15 minutes for you to return to the taxi pick-up point at the end. We advise you to keep a record of the driver's phone number with you. Detailed taxi information can be found here

• Please note - the festival is sold out and we will not be selling tickets on the day

• Please ensure that you have printed all your 2021 tickets and keep them dry.

• If you have not received your 2021 e-tickets please use our ticket re-send link to have them sent straight to your inbox for you to print.

• In order to be verified by the scanners, the square barcode in the top left corner of your ticket must be a clear printout. A faded or imperfect printout will result in delay at the gates.

• For the safety of our staff and efficient entry on the day please present tickets individually.  Before you get to the gates, ensure that each member of your party is holding a ticket ready to present the barcode to the stewards.

• The quickest way to enter is using a printed ticket. If you are unable to print your tickets it is possible to scan them from the screen of your smart phone or tablet. However, it is vital that you have fully downloaded and saved the PDF to your device prior to arriving at the festival. It will not be possible to guarantee sufficient roaming internet coverage to do this on arrival.

Whilst Folk by the Oak is considered a low risk event, your wellbeing and safety is paramount to us. With this in mind we would like to make visitors aware of the following security measures which will be in place on the day:

• A canine search team will be working along the queues and within the auditorium. When you see the dogs at work please do not distract them, but if you wish to say hello please ask the handler!

• Door supervisors will carry out targeted bag searches and customer checks, including searches using pat-downs and metal detection wands.These will be carried out in line with covid safety guidelines.

• Please do bring your own seating / rugs and you are welcome to bring a picnic and drinks which may be consumed anywhere in the festival arena.

• Please bring your refillable water bottles and top up at our water points. 

• Come prepared for the unpredictable British weather! We recommend bringing warm clothes even in good weather as it is noticeably cooler after dark. There's no shade on site so please bring everything you need in terms of sunhats, sunscreen etc

• Please bring your own hand sanitiser and face covering.

• The festival arena and car parks are well lit, but it can be useful to bring a torch to help pack up your things and find your car.

• The following are not permitted on site: drones, balloons / helium balloons, flame torches, sky lanterns, BBQs, stoves, any naked flames, sound recording equipment. Dogs are NOT permitted (with the exception of assistance dogs). Please do not leave your dog/s in your car. 
Please see our FAQs page for further detail on prohibited items.

• Large structures such as tents, fishing umbrellas, tall flags etc will need to be positioned at the very rear of the crowd. Please advise stewards on arrival if you have such items with you. For gazebo guidelines please see our FAQs page

• Please note there are no cash points on site and, while we have encouraged all traders to have contactless payment options, you may wish to bring some cash for purchases from smaller stall holders.

We are currently receiving a high volume of telephone and email enquiries.

We would encourage you to explore the website for festival information.

For key festival information such as set times and location please explore the Festival Info page on our website.

Answers to most questions can be found on our FAQs page,

For detailed information on the Covid-19 safety measures in place at the event you need our Covid-19 page

We look forward to welcoming you back to Folk by the Oak!