Hatfield House, Herts, Sunday 17 July 2022

Folk by the Oak Privacy Policy

Our website is www.folkbytheoak.com

Our company name is JSL Events (Hereford) Ltd T/A JSL Productions and Folk by the Oak

Our registered office address is Village Farm, Allensmore, Hereford, HR2 9AF

JSL Productions understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our site and books with us.

This Privacy Policy is designed to help you understand everything you need to know about how we collect, use and store your data.

What personal data do we collect and why?

We collect your name, address, email address, and payment details when you book with us. This is for the purposes of processing your ticket booking or merchandise order, to send you information about the event that you have booked for, and to notify you of future Folk by the Oak / Lost Words events, products and offers. Where you have given your email address via our online newsletter sign-up form, we use this information to keep you up to date with Folk by the Oak events and offers as requested.

Where bookings have been made via a third party agent such as an alternative online ticketing website, customer bookings including names, addresses and emails are made available to us in order that we may process your ticket booking. This is done in line with their individual privacy policies and the data is used for the purposes of fulfilling your ticket booking only.

Please click to view our cookie policy and our ticket purchase terms and conditions

Under what conditions are we processing your data?

As data controllers when we use your name, address, email address, and payment details to process your ticket booking or dispatch your merchandise order it is for the purpose of a contractual obligation for us provide the service that you have requested.

When we use your email address to send you direct marketing messages it is for the purpose of a mutual legitimate interest in order that you may be notified of future Folk by the Oak information that may be of interest to you, such as confirmation of upcoming event dates and when the lowest ticket prices become available.

Who will we share your data with?

JSL Productions will never share your personal data with third-parties who intend to use it for their own purposes.

How long will we keep your data for and where? How do we keep it safe?

When you place a booking with us we keep the details of your booking (concert venue, concert date, number of tickets, merchandise order, ticket types, amount paid, contact details used) stored on a secure server indefinitely unless you contact us to request that we remove them.
We do not have access to your payment details; these are processed and stored securely by our partner Sage Pay, who are the largest independent payment service provider (PSP) in the UK and Ireland. Click here to view the Sage Pay privacy policy.
Carer / PA ticket application forms are securely destroyed following the event.

How can you find out what personal data we are using and / or request that we stop using it?

There are several rights granted to you immediately upon providing us with your personal information; we’d like you to know that at JSL Productions we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.

If you would like access to the data we have about you, we ask that you make this request by contacting us using the details below. You also have the right to request that we erase all data.

We send approximately 6 emails per year with news and offers relating to future Folk by the Oak events. Should the time come when you no longer wish to receive email notifications from us, you can unsubscribe at any time by simply clicking the ‘Unsubscribe’ link at the bottom of any of our email messages. Alternatively you may request that we cease sending emails by contacting us using the details below.

How can you get in touch with us?

JSL Productions takes its responsibilities to protecting your data very seriously and we do advise you get to know our practices – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us using the details below.

If you wish to get in touch with JSL Productions, or speak with our Data Protection Representative and Box Office Manager Beth Rees, please do so via any of the below contact details:

Address: JSL Productions, Village Farm, Allensmore, Hereford, HR2 9AF

Telephone:  01432 355 416 (Mon – Fri, 9.30 – 4)

Email: info@folkbytheoak.com

We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about JSL Productions to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or anyone of the other reporting methods listed on their website - https://ico.org.uk/concerns